Ladies that Tweet

What an amazing event oozing an atmosphere and energy that consumed the room with positivity and creativity. From Daisy’s insight into how to think about the practical elements of your social media strategy and engaging your internal stakeholders to Molly’s passionate insights into how social media is about conversation, feeling and engagement not just content and consumption.

And it all begins with finding out .. Who are you? If you are going to engage on social media, like stepping onto a stage you need to know who your character is, we all have different personas for different aspects of our life, are you talking as an individual, a lifestyle, an employee, are you the voice of your organisation and your brand? What are your values, your beliefs, your ethics, what façade do you want to display today? Daisy spoke about ‘tone of voice’ and where you position yourself amongst the topics of discussion you may find yourself in. What you want to say and how are you going to say it, how might that be heard by others, where does your passion lie, after all passion is what makes for the most engaging conversations.

An ironic conversation with Molly after her presentation led us to discuss why people engage and what makes people remember other people, my reply was simply that at networking events its always the people you find yourself talking to about your passions that resonate with us, be it work, your pets, your family, locations, that’s the people I will most easily recall.

We found ourselves then deep in conversation about our shared passion of horses, and of course we find ourselves chatting for half an hour about our horses versus the 10 minutes on social media. It’s true, I will remember Molly and her inspirational talk, very much so, but I will probably remember the detail of her faithful friend Bertie and the feelings we so clearly shared for far longer, this stirred a deeper feeling and connection in me that no conversation on social media platform I fear ever will!

Before I find myself consumed by my passion for horses I will share a couple of the many insights that echoed in my mind during and following the event…

“Think and create rather than react and consume”.. its is only when we truly start to step back from the noise and listen to ourselves, allow ourselves to process all the data we have consumed, reformatting it into our own pattern that we move from feeling creative to actually creating something of our own.  Empowering us to contribute something new and exciting to our lives and that of those listening to us.

Social media is about conversation and content – if content is king, then conversation is queen.  A connection is a feeling as well as a logical physical being, you don’t have to agree with someone to have great rapport with them, I may think (in my own opinion) their content is utter rubbish but I love their passion and therefore I am more than willing to listen and challenge my opinions and discuss this with them .. not that, I might add there was and such conversation that evening, in fact it was one of the most agreeable evenings I can recall!

The key is that the conversation is authentic and if I believe in the person, if not the content then I will still share this engagement. How many times do you find yourself ranting about something that sparks your feelings into a reaction vs talking about something positive and agreeable? You don’t have to agree to engage, in fact you don’t have to have an opinion at all, you could be the facilitator and build a reputation on this, take Daisy’s example of @bbcqt a highly successful twitter profile that has no opinion at all.

Molly tells us to be disruptive, challenge the status quo, create something that your audience can talk about, video or photograph that they can pick up and share in their own way. Let your audience decide how to communicate it, give them the statement and let them make their own assumptions, decisions and do with it as they please, forget the platform, think about the message.

Afterall, it’s not the number of followers you have its how many are listening and engaging with you and sharing with their ‘crowd’..  And what a crowd it was 90 gorgeous ladies, chatting across a broad spectrum of topics, consuming jelly tots by the bowl and warming ourselves with stew and relaxing over cocktails.

Finally, may I add how refreshing and inspirational it was to see a panel of young, professional talented women on the stage and in the room, we need more of this not just in Cornwall but accross the world.  The intuition that women provide to the business arena holds so much value, yes logic has its place but female intuition, now that’s worth listening to!

Thanks to all the lovely ladies for an exclusive evening at Eden, I look forward to seeing you all in the ‘real world’ again soon and being part of the conversations this event sparks online.

@clemihardie @mollyflatt @ShelleyFletcher @jojo_wood @daisygriffith

Agile on the beach

Link to slides from Agile on the beach

Business Coaching – enhancing online business success

‘The art of facilitating the unleashing of people’s potential to reach meaningful, important objectives’ (Rosinski, 2003)

‘At the heart of coaching lies the idea of empowering people by facilitating self-directed learning, personal growth and improved performance’ (Passmore, 2010)

Coaching is normally a conversation, or series of conversations, one person has with another. The coach intends to produce a conversation that will benefit the other person, the coachee, in a way that relates to the coachee’s learning and progress. Coaching conversations might happen in many different ways, and in many different environments.

For the coachee, they will experience a focus and attention that enables them to develop a greater awareness and appreciation of their own circumstances. In addition, they’ll also create new ways to resolve issues, produce better results and generally achieve their goals more easily.

Common benefits people experience from coaching include:

  • Improved sense of direction & focus
  • Increased knowledge of self/self-awareness
  • Improved ability to relate to and influence others
  • Increased motivation
  • Improved personal effectiveness, e.g. focussed effort
  • Increased resourcefulness/resilience, e.g. ability to handle change

Adapted from : An Overview of Coaching (Starr Consulting)

What is Business Coaching?

Through the use of personal coaching methods, an individual or team coaching program produces increased performance and successful change management within an organisation resulting in the achievement of defined business goals. To achieve this coaching increases an individuals self-awareness, self-management, their ability to make decisions and solve problems.  From an employee perspective it enbables them to increase their own skills, understand and accept their responsibilities and improve their perception of others, enabling them to perform well as an individual and as a team player.

“Coaching works! It has been demonstrated to: put humanity back in the work place; increase productivity; redress work-life balance; improve team performance and unlock individuals’ potential.”

At an organisational level, coaching of both individuals and teams may enable them to:

Identify Key Challenges, Needs, Gaps and Expectations
Carry out Effective Business Strategising and Planning
Achieve Sustainable Change Management
Improve Leadership & Management Capabilities
Enhance Individual and Team Performance
Empower Individual Personal Development
Gain Individual and Business Cultural Understanding
Improve Decision Making and Dispute Resolution techniques

Coaching is solution and future focused, the coach themselves does not provide the answers, instead engaging the coachee(s) in conversation to facilitate self directed discovery and learning. This provides a safe setting for the coachee to explore and identify the best actions relevant and harmonious with the individual themselves, and furthermore, their colleagues, the wider organisation and the environment in which they exist.  This is achieved through:

  • A flexible and tailored approach for the organisation, its teams and individual employees
  • A confidential environment to safely explore a journey of discovery and learning
  • Enabling a change in behaviours, expectations and the resulting actions generated at each level
  • Focus on goals and ways forward defined by the business itself
  • Improved self driven performance for individuals within the business
  • Empowering an individual to develop own solutions through experiential learning
  • Improved interpersonal relationships
  • Improved business culture and team dynamics, reducing conflict and enhancing peer relationships
  • Personal growth of coachee improving their motivation, well being & job satisfaction
  • Facilitation of problem resolution developing wider learning that can be applied in other situations
  • The Coachee retaining ownership and direction of decision making as the expert in their business

Team Meeting Facilitation

Encourage open constructive discussions
Action orientated and solution focused outcomes
Allows full team participation in the conversation
Provides and manages the processes and structure of the meeting
Ensures meetings are held and agenda is clear
Content focused with pre-defined objectives

In summary

It is a usually true that most business owners and employees know their businesses far better than any external person looking at the business from the outside and their own perspective. Coaching provides a platform for individuals to explore their understanding, see things from their own and different perspectives.  It helps them establish their own course of action that meets their objectives and contribute to overall business growth aspirations.

Empowering Cornish businesses to create change through learning means they are able to improve the results they are creating in a sustainable way, through better understanding of their drivers, values, behaviours, their environment and the realities that impact upon performance and motivation.

Coaching as a method of Business support has been shown to achieve tangible results including business development and growth, improved employee performance and motivation and consequently raise customer satisfaction. Coaching is shown to create a sustainable environment for growth that can continue to benefit an organisation beyond the duration of the coaching intervention.

Belinda Waldock 2011

Next Generation Broadband – Digital Cornwall

NGA Cornwall, Cornwall Digital Meetup Group, 5 mintute ignite presentation, delivered December 7th 2010

132 million, massive rollout of fibre , additional supporting connectivity, europes largest investment in broadband

49 % fttp – 100mb max, half of premises in cornwall

37% fttc – 40mb like moving closer to the exchange – in lab 100mb / potential for upto 60mb!  75% of country FTTC

14% infill – satellite/wifi etc for not spots – avanti , look for innovations – wifi mesh, adsl2+ 3% small element 24/1mb

NGA Cornwall project aims and vision

Main project , starts in March 2011 in south east with further areas following every 6 months

Pilot 2011 – understanding the fibre footprint, good as in areas which suffer from slow bb, identify future infill needed

Increased .. benefits of upgrade, bringing to cornwall sooner than otherwise possible

Improve productivity – speed limits – less waiting/fragmentation of tasks

Flex – remote working, snow, crm acess slow, reduce travel, reain staff, reduce costs

Cloud – use and develop, crunch accounts, mail-away,
information>knowledge transfer, collaboration, socially, convergence, save costs/upgrade/hardware/accessibility

Transforming – ecommerce, video streaming, flexible working, supply chain management, automation, engagement

Growth market, opportunities, support county with ICT , competitive edve – Web, games, graphics, apps, media, ecommerce, crm, file sharing, backup…

Outsource to cornwall – grow profile / reach


Belinda Waldock
ICT Advisor

Get every new post delivered to your Inbox.

%d bloggers like this: